Privacy Policy

Who we are

The organisation responsible for personal information collected through this website is [business legal name], trading as Call Point.

Contact us at [privacy email] or write to us at [postal address].

Information we may collect

Depending on how you interact with us, this may include:

• Contact details you submit, such as your name, work email address and phone number.
• Business details you provide, such as your company, site or areas of interest.
• Messages and information you include in a demo or enquiry form.
• Technical information about your visit, such as browser and device data, if collected by the website or its services.
• Information entered into Call Point by a customer and its authorised users, such as call details, locations, progress updates and completion notes.

Only leave in the categories that apply to your website and app. Add any other personal information you collect and remove anything you do not.

How we use information

We may use information to:

• Respond to enquiries and arrange product demonstrations.
• Provide, maintain and support Call Point.
• Manage customer accounts and communicate service updates.
• Protect the website and service, and investigate misuse or technical issues.
• Meet legal obligations and deal with requests about personal information.

For each purpose, add the lawful basis that applies to your organisation: [insert the correct lawful basis for each purpose, such as steps requested before entering a contract, contract, legal obligation, legitimate interests, or consent].

Call Point customer information

Call Point may contain information entered by a customer and its users while recording and managing workplace calls. The customer decides what information to enter and is responsible for providing appropriate privacy information to its workforce.

Explain your role here: [state whether Call Point acts as a controller, processor, or both for each relevant use of app data, and link to any customer data-processing terms].

Who we share information with

We may share information with service providers who help us operate the website or deliver Call Point, and where sharing is necessary to meet a legal obligation or protect our rights.

List the relevant providers or provider categories here, including website hosting, form handling, app hosting, analytics, customer support and email services where used: [insert providers and what they do].

Where information is stored

Information may be stored or processed in the UK or other countries, depending on the services we use. Add the countries or regions involved and explain what safeguards apply to any international transfers: [insert details, or remove this paragraph if not applicable].

How long we keep information

We keep personal information only for as long as needed for the purpose it was collected, including legal, accounting or reporting requirements.

Add your actual retention periods or criteria here. For example, state how long you keep demo enquiries, customer account information, and operational Call Point records: [insert retention details].

Cookies and similar technologies

This website may use cookies or similar technologies provided by Squarespace or other services enabled on the site. Explain which cookies or tools are active, what they do, and how visitors can manage their choices: [insert details and link to your cookie settings or cookie policy].

Your rights

Depending on the circumstances, you may have the right to ask for access to your personal information, have it corrected or erased, restrict or object to certain uses, or request a portable copy. Where we rely on consent, you can withdraw it.

To make a request, contact us using the details below. You can also complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint.

Changes to this policy

We may update this policy from time to time. The latest version will be published on this page with its updated date.