People • Problems • Progress
From first report to completed fix.
Call Point gives every issue a clear route — from the first report and relevant checks through to engineering action and handback.
See how it worksA clear process for every call
The right details stay with the job, helping operators and Engineering follow the same call from start to finish.
Raise the call
The operator selects the line and area, describes the issue and completes the checks configured for that area.
Engineering gets the detail
The call reaches Engineering with the issue and completed checks recorded together.
Progress is recorded
Engineering acknowledges the call and records the work, parts used and any further action.
Close the loop
When the work is finished, the outcome is recorded and the call is handed back to the team.
Want to know more?
Visit the FAQ page for answers about using Call Point.
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Spot it
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Check it
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Raise it
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Fix it
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Close it
Spot it - Check it - Raise it - Fix it - Close it
