People • Problems • Progress
Everything a call needs to move forward.
Call Point brings issue reports, pre-engineering checks, engineering updates and completion details together in one clear process.
Explore the featuresMade for the whole life of a call
Give each issue a clear starting point, keep its progress visible and record the outcome for the team.
Structured call reporting
Record who raised the call, the shift, production area, line, location and issue details together.
Area-based pre-checks
Show the relevant pre-engineering checks for the selected area and keep the completed checks with the call.
Engineering call queue
Give Engineering a shared view of open calls, with the reported issue and its checks available in the ticket.
Visible ticket status
View open calls by factory area and follow them through acknowledgement and handback.
Useful completion records
Record work completed, parts changed, work orders, temporary repairs and any outstanding actions.
Team leader visibility
Give team leaders a read-only view of open calls and the option to download call data for review.
A clear route from issue to handback
Spot it. Check it. Raise it. Fix it. Close it.
What we offer
Explore the options and find the right starting point for your team.
Basic Service
A starting point for teams that want to log production issues, share them with Engineering and record how each call was completed.
Intermediate Service
Build on the basics with checks for different areas and a clear view of open calls, so useful information stays with each report.
Advanced Service
A broader setup for teams or production areas that need to follow calls through to completion, with work details and follow-up actions recorded against each ticket.
Custom Package
Tell us about your site, teams and handover process, and we can discuss a package shaped around what you need.
What We Offer
We offer a range of services to meet the needs of every client. Have something else in mind? We'd be happy to work with you to create a custom quote.