Your questions, answered.

Call Point is a digital way for production teams to report issues, pass useful details to Engineering and keep track of each call through to completion.

Operators can raise calls, Engineering can view and respond to them, and team leaders can see open calls. Access can be set up around the roles used at your site.

Select the relevant production area, line and location, describe the issue, then complete the checks configured for that area before submitting the call.

Yes. Checks can be configured for different areas, so the relevant checks are shown with the call.

Open calls can be viewed by factory area, including their status. Engineering can acknowledge calls and update them as work progresses.

The completion record can include the work carried out, parts changed, work order details, whether the pre-checks were completed, and any temporary repair or follow-up action.

Call Point can record work order details against a call. Automatic connection to another maintenance system depends on the setup available for your site.

The current options are Basic, Intermediate, Advanced and Custom. Contact us to discuss what each option includes and which might suit your site.

Send us an enquiry with a few details about your site and the package you’re interested in, and we can talk through the options.